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Shipping Policy

  • Drishti Gems no longer offers a COD (cash on Delivery) option.
  • All orders over INR 10,000 qualify for free shipping.
  • All orders over INR 3,00,000 qualify for free international express shipping, which takes 2-5 days to arrive.
  • In countries where EMS shipping is available, the requisite shipping fee will be applicable for orders below INR 40,000.

Frequently asked questions: Shipping within India

What does "Days to Dispatch" actually mean? (When will my order be delivered?)

The days it takes us to prepare your package and send it to the courier company are called the "Days of Dispatch". Each product's shipment date is explicitly stated on its website. This will usually vary depending on the goods you purchased, whether you want it to be studded in a jewellery piece or if you want a separate lab certificate. A gemstone, for example, is usually sent in 1-2 business days. A gemstone ordered in a ring, on the other hand, will normally take 4-5 business days. A gemstone with an additional lab certificate, on the other hand, will take much longer.

How long will it take for my order to be delivered?

Our delivery partners normally deliver items to India's metro cities within 1 to 3 days: Our courier partners normally take 2-7 business days to deliver non-metros from the time of dispatch. The dispatch date is determined by the type of goods you order (only gemstone or gemstone mounted in jewellery), and it is specified on the product page. Please establish a Live Chat with us or call us at 77250-77250 if you have any inquiries or doubts.

Is my shipment safe?

All of our shipments are carefully wrapped in tamper-evident, robust packaging. Furthermore, all of our shipments are covered by insurance. Our shipping fees include the cost of insurance, so you won't have to pay anything extra.

Is it possible to track my shipment?

Yes, you can track your package online. You will receive an e-mail and a text message with the tracking ID and instructions as soon as the merchandise is sent from our office. All of our shipments within India are delivered by reputable companies.

Are there any hidden charges?

No, there aren't any hidden charges. The goods cost you the amount specified when you place your order and on your order receipt.

Frequently Asked Questions: International Shipping

Which countries do you ship to?

We ship to over 50 countries and territories, ranging from the Falkland Islands to Japan, and all sizes of countries in between. Even better, for any orders over INR 3,00,000, we offer FREE SHIPPING WORLDWIDE.

Which countries do you ship to for free?

For orders over INR 3,00,000, we offer FREE EXPRESS SHIPPING WORLDWIDE

(Note: These shipments are normally delivered in 2-10 days by express couriers such as FedEx, Aramex, and others.)

What Shipping Options can I choose from?

Drishti Gems have tie-ups. When there is a situation of return of stone and our Customer Care team having cleared the case the pick would be organized with intimation to you.

What about customs fees, duties, and other fees?

Please be aware that we are not liable for any customs fees, duties, VAT, or other fees imposed by your country, as these vary from case to case and are out of our control. However, gemstones are currently duty-free in the United States, Canada, and Europe. In other countries, the estimated percentage is around 1%, but we suggest you should contact your local customs office. Please contact us if you have any questions.

Please be aware that if an international purchase is refused or cancelled by the customer after it has been dispatched, the customer will be responsible for all customs charges and VAT levied by their country to return the items to us. Any balance owed to the customer, less any fees, customs duties, and VAT, will be reimbursed to the customer according to the refund policy only when we receive the goods.

Is my shipment safe?

All of our foreign shipments are carefully packed! We recognise how long and far the journey is and we guarantee you will not be disappointed. In addition, we work with trusted shipping companies. Our packages are sent in tamper-evident, long-lasting packaging. Furthermore, all of our shipments are covered by insurance. You will not be charged anything extra for insurance because it is included in our shipping fees.

Is it possible to track my shipment?

Our express shipments are sent via reputable logistics carriers such as FedEx and Aramex. Online tracking is available for all of our shipments. Postal shipments to specific countries, such as Afghanistan, may experience delays in tracking.

Is it necessary for me to provide identification to my local courier service in order to have my package delivered?

For high-value shipments, you may be required to present appropriate identity (tax ID, social security number, etc.) to your local courier service for customs clearance in some countries. For a more pleasant purchasing experience, we suggest exchanging this information with your courier.

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