The 7 days Return and Replacement policy offered by Drishti gems are clear and simple.
To be eligible for the Return & Replacement Policy, one has to comply with the following requirements:
Note: Shipping charges, VAT and related duties would not be waived.
Custom created jewelry pieces are not eligible for refund. However, within 10 days of purchase, a return request can be submitted, and the amount will be refunded to your Wallet worth 75% of your invoice value, which can be utilized on future purchases.
Drishti Gems will deduct 10% from the total purchase price of the product in the case of order cancellation.
If the order is cancelled after the certification fee has been paid, Drishti Gems will deduct the certification fee.
The day you receive your product is the day 7-day return period begins, as shown by our courier records.
Yes, you can definitely return the other gemstone within the 7-day return time under our no-questions-asked return policy on jewels with a full refund.
We normally demand the whole original product certificate, invoices, documentations, lab certificates, packaging, documentation, discount coupons, and other items that may have been included with the loose gemstone. You are not qualified for the 100 percent Money Back Guarantee if you do not have any of these items. You may, however, be eligible for a complete or partial replacement/Wallet credit. Please contact our customer service staff with the details of your situation so that we can assist you accordingly.
Any customized jewelry cannot be returned, according to our return policy. However, you are eligible for a Wallet credit worth 75% of your invoice value, which you can apply to later purchases on Drishti Gems.com.
Please follow the steps below if you are returning or replacing a gemstone: